chargeback-docs
Charge-back Documentation
This page lists of all the possible documents that the establishments may keep to produce to acquiring banks!
Charge-back Documentation
In case of charge-back raised by the card holder, establishments may choose any/some of the following documents to fight the case -
- Photocopy of the front and back side of used credit card
- Bank statement
- Identity/ Photo Id proof of the customer i.e. Passport/ License copy
- Address proof of the customer i.e. Passport/ License copy
- IP address of the customer
- Order form detailing the product/service details ordered
- User registration details
- Booking/order fulfillment details and communication proof
- Terms & Conditions copy and user acceptance proof
- Phone verification proof
- Call issuer details
- Email communication proof
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