chargeback-docs

Charge-back Documentation

This page lists of all the possible documents that the establishments may keep to produce to acquiring banks!

In case of charge-back raised by the card holder, establishments may choose any/some of the following documents to fight the case -

  • Photocopy of the front and back side of used credit card
  • Bank statement
  • Identity/ Photo Id proof of the customer i.e. Passport/ License copy
  • Address proof of the customer i.e. Passport/ License copy
  • IP address of the customer
  • Order form detailing the product/service details ordered
  • User registration details
  • Booking/order fulfillment details and communication proof
  • Terms & Conditions copy and user acceptance proof
  • Phone verification proof
  • Call issuer details
  • Email communication proof

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